🌐 App Not Loading / Not Working (Web App Fix Guide)

✅ What this fixes

• Piano Marvel won’t load
• Stuck on a blank or spinning screen
• Buttons don’t respond
• App freezes or crashes

Time: 2–10 minutes
Difficulty: Easy → Moderate

🚨 Start Here (Quick Check)

👉 What are you seeing?

• Blank screen / won’t load at all → Go to Step 1
• Loads, but buttons don’t work → Go to Step 4
• Freezes or crashes → Go to Step 5

🔍 Step 1 — Refresh the Page

• Press Refresh (F5)
• Or reload the page

👉 Still not loading? Continue

🌐 Step 2 — Check Your Browser

Piano Marvel depends heavily on your browser.

Use:

• Google Chrome (recommended)

Avoid:

• Outdated browsers
• Unsupported browsers

👉 Try this:

• Open Piano Marvel in Chrome
• Log in again

👉 Still not loading? Continue

🍪 Step 3 — Clear Cache / Hard Reload

Cached data can break the app.

Quick fix:

• Press Ctrl + Shift + R (Windows)
• Press Cmd + Shift + R (Mac)

If needed:

• Clear browser cache manually

👉 Test again.

• Working? → Done
• Still broken? → Continue

🧠 Step 4 — App Loads but Doesn’t Work

Symptoms:

• Buttons don’t respond
• Lessons won’t start
• Features don’t load

Fix:

• Log out
• Close browser
• Reopen browser
• Log back in

⚠️ Common issue:

• Session/authentication glitch

👉 Still not working? Continue

🔄 Step 5 — Restart Everything

• Close browser completely
• Restart your computer
• Reopen browser
• Launch Piano Marvel

👉 Test again

🔌 Step 6 — Check Internet Connection

• Try opening another website
• Restart your router if needed

⚠️ Common issue:

• Slow or unstable connection causes loading failures

👉 Still not working? Continue

🧪 Step 7 — Try Another Device

• Use a different computer
• Or a different browser

Results:

• Works on another device → Issue is local (browser/system)
• Fails everywhere → Possible account/server issue

🧩 Step 8 — Disable Conflicts

Extensions and software can interfere.

Try:

• Disable browser extensions
• Especially:
  • Ad blockers
  • Privacy blockers
    

Also close:

• Other music/audio apps
• Background tools

👉 Test again

🧠 Edge Cases

School/work networks

• May block required features
  → Try a different network

VPNs

• Can interfere with loading
  → Disable temporarily

Older computers

• May struggle with performance

🎯 If You’re Still Stuck

Include:

• Browser (Chrome, etc.)
• Computer type (Windows/Mac)
• What exactly happens (blank screen, freeze, etc.)

👉 Contact support with this info