What do I do if the count-in is inaudible?
Piano Marvel offers a count-in when using Play mode. If you find that you cannot hear the count-in during Play mode but can hear the accompaniment and/or metronome and all other audio on the device, please refresh the page. Reloading should clear up the issue. If the issue persists, you may want to try using Chrome (if you are using Edge) or using the plugin version of Piano Marvel by installing the Piano Marvel plugin software available for Mac and Windows computers. If you have any questions or concerns, please email us at
[email protected].
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Audio setup/when to use which cable?
The best setup for your audio will depend on the audio connections that your piano/keyboard has available. We recommend watching this video for a walkthrough of different audio setup options.
I don’t hear any sound from Piano Marvel
Piano Marvel offers a count-in and accompaniment in Play Mode. If you are not hearing any accompaniment or the voice counting you in when you press Play, please follow the steps to correct the issue: 1. In a piece or exercise, look in the Mixer ...
I’m not getting a score in Piano Marvel or No MIDI connection
If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue. 1) Browser We recommend using either the latest version of Google Chrome or Firefox. If you are already using ...
Speed troubleshoot for the most common problems
Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel. -Retry the Song -Refresh/Reload the Page -Reconnect the MIDI Cable -Re-Configure your MIDI Instrument -Restart the Piano (Turn off then ...
How do I whitelist Piano Marvel to run on computers, iPads and networks?
PC Whitelisting: 1. Check the Windows firewall settings to ensure that the Piano Marvel plugin is allowed through the firewall. 2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin ...