General
How to Use Group Play in Piano Marvel
Group Play is an exciting new feature in Piano Marvel that allows groups to play music together in a synchronized way. To access this feature, first you must enable it. Click on the 'Menu' in the top left corner, go to 'Preferences', click the 'Group ...
iPhone setup for Piano Marvel
You can now use Piano Marvel on your iPhone. Currently, there are multiple ways to use Piano Marvel with your iPhone! Watch the video or read more below to learn more. ss On-Screen Keyboard: The simple solution requires no accessories if you want to ...
Speed troubleshoot for the most common problems
Below is a quick list of steps you can do to fix the most common issues users may come across with Piano Marvel. -Retry the Song -Refresh/Reload the Page -Reconnect the MIDI Cable -Re-Configure your MIDI Instrument -Restart the Piano (Turn off then ...
Minimum system requirements for Piano Marvel
Minimum System Requirements for Piano Marvel Operating system Requirements -Window 7 (with all possible updates) or later -Mac OS 10.8.5 or later -iPad with iOS 13.0 or later with 2GB of RAM or more -iPhone with iOS 13.0 or later with 2GB of RAM or ...
How to connect a MIDI cable
How do I connect my MIDI cable? A MIDI connection is required to use Piano Marvel in assessment mode which provides player feedback, scores, and progress tracking. There are currently three MIDI connection methods, a MIDI interface cable, a USB ...
Audio setup/when to use which cable?
The best setup for your audio will depend on the audio connections that your piano/keyboard has available. We recommend watching this video for a walkthrough of different audio setup options.
Reading page turns in Piano Marvel
Reading page turns in Piano Marvel is really easy. If you are not familiar with reading the page turns, however, please watch this video to see it in action. https://www.youtube.com/watch?v=d0YIMYYISSE You can also switch to use vertical scrolling ...
How do I upgrade to Premium or update my billing information?
There are a few easy ways to upgrade your account! With a premium account, you have access to all levels in Piano Marvel, as well as premium content, and unlimited SASR tests. If you already have a Piano Marvel account, follow these steps: 1. Visit ...
Student/Teacher Account Linking
Music students can link their account to a teacher. This allows the teacher to view practice information such as scores, practice minutes, and other accomplishments in their student reports. The teacher can also login as their students for ease of ...
How can I create and manage a parent account?
Parent accounts are used by schools and large studios (Usually 25+ students) to set up and manage student accounts. Please contact Piano Marvel at 866-680-1290 or contactus@pianomarvel.com to get more information.
How many keys should my keyboard/piano have to use Piano Marvel?
We recommend 61 keys or more for most of the songs and exercises. You can do the exercises in levels 1 and 2 with less than 61 keys. For levels 4 and up we recommend an 88 key keyboard. Visit our Online Store to see recommended equipment ->
I can’t hear what I play/I have a MIDI controller
If you are using Piano Marvel with a MIDI controller, you will want to enable the virtual piano option. This will allow Piano Marvel to produce a piano sound when you play the keys that you will hear either through your device speakers, or ...
I don’t hear any sound from Piano Marvel
Piano Marvel offers a count-in and accompaniment in Play Mode. If you are not hearing any accompaniment or the voice counting you in when you press Play, please follow the steps to correct the issue: 1. In a piece or exercise, look in the Mixer ...
How can I connect to Bluetooth MIDI?
Currently, Bluetooth MIDI works for iPads and most Mac computers. But you can get Windows computers to utilize a Bluetooth MIDI connection, with a little extra effort. Windows computers are also Bluetooth MIDI capable using the instructions in this ...
Clear Plugin Cache
In some cases, it may help to clear out the song cache for the Piano Marvel plugin on your computer. The video below shows how to do this on PC and on Mac computers. https://www.youtube.com/watch?v=tmfbQi9c4OE&feature=emb_logo
Can I use an acoustic piano?
If you are using an acoustic piano, you can still use Piano Marvel via our Self Assessment Mode. This will allow you to progress through the lessons at your own pace by marking whether you have completed a song or not, however, you will not receive ...
How do I install the plugin?
The plugin is only used on PC or Mac, it is not needed for the iPad app. 1. Go to www.pianomarvel.com using Google Chrome or Firefox and click on the “Launch App” link. Log in and go to Menu, Instrument Settings. 2. If the plugin is not installed you ...
How do I reinstall the plugin?
Instructions for Windows Computers: 1. First, we need to uninstall the current plugin. Go to the control panel and select the programs section. 2. Look for the Piano Marvel plugin in the list of programs and double click it to uninstall. Windows will ...
How do I restart the plugin?
If you have already installed the Piano Marvel plugin and you are seeing a message “Plugin Not Found” Please check the following. 1. Please make sure that you are using either Google Chrome, Firefox or Safari. Other browsers are not compatible at ...
How do I unsubscribe?
Please note: These instructions are for if you subscribed through the Piano Marvel website only. If you subscribed through the app store on your iPad, you can manage your subscription through Apple. 1. Go to www.pianomarvel.com and click on the ...
How do I whitelist Piano Marvel to run on computers, iPads and networks?
PC Whitelisting: 1. Check the Windows firewall settings to ensure that the Piano Marvel plugin is allowed through the firewall. 2. If the computer has antivirus software installed, check that the software settings are allowing the Piano Marvel Plugin ...
Does Piano Marvel run on Android?
Android devices have limited options in Piano Marvel. Browsing the music library is available on Android tablets. Play-along, scoring, and assessment features are not currently supported. Piano Marvel has plans to add more feature options for Android ...
How do I Select the Measures I Would Like to Practice?
There are multiple ways to practice a few measures without having to play through the entire piece. One way is to use the Learn mode, or slicings, in the piece. You can find these by clicking on the Learn button on the lower bar. You will see three ...
Cursor adjustment
If you find the color density of the cursor to be too dark or light for your taste, or you would like to use the software without the cursor, you can do so. Click 'Menu' in the top left corner of the app, then go to Preferences, and adjust the cursor ...
What Keyboard Shortcuts are Available in Piano Marvel?
In Piano Marvel, we have several shortcut keys that you can use if you are on a computer. We will be working on adding some keyboard shortcuts from the piano keyboard in the future. 1 will start Practice mode. 2 will start Play mode. Space Bar starts ...
Do you support Chromebook?
We do support Chromebook! All you need to do to access the app using a Chromebook is visit https://www.pianomarvel.com using Google Chrome and login using your account information. There is no plugin required with a Chromebook, although we do highly ...
What do I do if the count-in is inaudible?
Piano Marvel offers a count-in when using Play mode. If you find that you cannot hear the count-in during Play mode but can hear the accompaniment and/or metronome and all other audio on the device, please refresh the page. Reloading should clear up ...
No Score or No MIDI Connection
If you are not getting a score in Piano Marvel it could be caused by several things. Please try the steps below to troubleshoot this issue. Browser We recommend using either the latest version of Google Chrome or Firefox. If you are already using one ...