No Sound (Web App Fix Guide)

No Sound (Web App Fix Guide)

🔊 No Sound (Web App Fix Guide)

✅ What this fixes

  • You press keys, but hear no sound
  • Notes light up, but audio is silent
  • Sound is incorrect or coming from the wrong device

Time: 2–10 minutes
Difficulty: Easy

🚨 Start Here (Important)

Press a key on your keyboard.

👉 Do notes light up in Piano Marvel?

🔍 Step 1 — Check Your Volume

  • Turn up your computer volume 
  • Turn up Piano Marvel volume (Mixer in the lower right corner of a lesson)
  • Make sure your keyboard volume isn’t muted (if using onboard sound)

⚠️ Common mistakes:

  • System volume muted
  • Output set to 0%
  • Headphones plugged in but not worn

👉 Test again.

  • Working? → Done
  • Still no sound? → Continue

🎧 Step 2 — Check Your Audio Output Device

Your sound may be going to the wrong place.

On Windows:

  • Right-click sound icon → Open Sound Settings
  • Check Output Device

On Mac:

  • System Settings → Sound → Output

👉 Make sure the correct device is selected:

  • Speakers
  • Headphones
  • Audio interface

⚠️ Common issue:

  • Sound going to HDMI monitor or inactive device

👉 Test again.

  • Working? → Done
  • Still no sound? → Continue

🌐 Step 3 — Check Browser Audio

Piano Marvel runs in your browser.

Make sure:

  • The tab is NOT muted
  • Browser volume is allowed

In Chrome:

  • Right-click tab → make sure “Mute Site” is NOT selected

👉 Test again.

  • Working? → Done
  • Still no sound? → Continue

🔄 Step 4 — Restart Audio Chain

  • Close Piano Marvel tab
  • Fully close your browser
  • Reopen browser
  • Reload Piano Marvel

👉 Test again.

🎹 Step 5 — Check Keyboard Sound Mode

Some keyboards:

  • Have internal sounds turned off
  • Are set to MIDI-only mode

👉 Try:

  • Turning up keyboard volume
  • Switching to a piano voice
  • Disabling “local off” (if applicable)

⚠️ If unsure:

  • This varies by keyboard model

🧪 Step 6 — Test Other Audio

Play something else on your computer:

  • YouTube video
  • Music file

Results:

  • No sound anywhere → System audio issue
  • Sound works elsewhere but not in Piano Marvel → Continue

⚙️ Step 7 — Check for Conflicts

Other apps can take control of audio.

👉 Close:

  • DAWs (Ableton, FL Studio, etc.)
  • MIDI/audio tools
  • Other browser tabs using sound

👉 Test again.

🧠 Step 8 — Try a Different Browser

  • Use Google Chrome (recommended)
  • Avoid outdated browsers

👉 Test again.

🧩 Edge Cases

Bluetooth headphones

  • May connect but not output correctly
  • Try disconnecting/reconnecting

Audio interface users

  • Ensure correct output routing
  • Check interface software

High latency or crackling

→ Go to: Timing / Latency Issues (Web App Fix Guide)

🎯 If You’re Still Stuck

Include:

  • Computer type (Windows/Mac)
  • Audio device (speakers/headphones/interface)
  • Keyboard model

👉 Contact support with this info