Before You Buy (Read This First)

Before You Buy (Read This First)

🛒 Before You Buy (Read This First)

✅ What this covers

  • How to avoid common setup problems
  • Choosing the right subscription type
  • What to check before upgrading

Time: 2–3 minutes
Difficulty: Easy

🚨 Start Here (Most Important)

👉 Do NOT purchase yet

First:

  • Create a Free account
  • Confirm everything works

🎹 Step 1 — Make Sure Your Setup Works

Before buying Premium:

  • Log in to Piano Marvel
  • Connect your keyboard (if using one)
  • Start a basic lesson

👉 Confirm:

  • Notes register correctly
  • Sound works
  • Timing feels normal

⚠️ If anything is not working:

Fix it first:

  • Keyboard issues → Keyboard Not Detected (Web App / iPhone & iPad App)
  • No sound → No Sound (Web App / iPhone & iPad App)
  • Timing off → Timing / Latency (Web App / iPhone & iPad App)

👉 Do NOT upgrade until this works

👤 Step 2 — Use the Right Account

👉 This is critical:

Each login method creates a separate account

  • Email + Password
  • Google
  • Facebook
  • Apple

⚠️ Common mistake:

  • Signing up one way, then upgrading another

👉 Result:

  • Progress and subscription appear “missing”

✅ Best practice:

  • Pick ONE login method
  • Always use it

💳 Step 3 — Choose the Right Subscription Type

You have 3 options:

💻 Website Subscription (Recommended)

  • Monthly or Annual
  • Managed through Piano Marvel
  • Easier to control

🎟️ Subscription Codes (Best for families/groups)

  • One-time purchase
  • No auto-renewal
  • Adds time to your account

🍎 iOS (Apple) Subscription

  • Managed through Apple
  • Must cancel through Apple
  • Cannot be refunded by Piano Marvel

⚠️ Important:

  • These systems do NOT sync automatically
  • Subscription codes can be applied to website subscriptions but not to iOS subscriptions
  • Do not mix them unless you understand how they work

💡 Step 4 — Know What You’re Buying

Free Account

  • First level of Method and Technique lessons
  • Unlicensed Library content
  • Limited SASR testing
  • Good for testing setup, beginning learners, practicing free songs

Premium Account

  • Full access to all content in Lessons and Library
  • Unlimited SASR testing
  • Uploading & Sharing songs
  • Great for learning piano, improving sight-reading, taking full advantage of Piano Marvel

👉 Upgrade only when:

  • Your setup works
  • You’re ready to use full features

💰 Step 5 — Understand Billing

  • Subscriptions auto-renew unless canceled
  • Canceling stops future charges
  • Subscription codes run their duration, then account reverts to Free
  • Refunds are limited (see Refunds article)

⚠️ Common Mistakes to Avoid

❌ Buying before testing setup

→ Leads to frustration and refunds

❌ Using multiple login methods

→ Causes “lost progress” issues

❌ Mixing Apple + Website subscriptions

→ Causes billing confusion

❌ Expecting microphone to perform like MIDI

→ It won’t (MIDI is more accurate)

🎯 Best Practice (Simple Version)

👉 Do this:

  1. Create a Free account
  2. Test everything
  3. Pick ONE login method
  4. Then upgrade

🎯 If You’re Unsure

Ask yourself:

  • Does my keyboard work correctly?
  • Do I know which account I’m using?
  • Do I understand how I’ll be billed?
  • Am I finished with the Free content and want to progress further?

👉 If yes → You’re good to upgrade

🔗 Related Articles