Accounts & Login Methods (Important!)
👤 Accounts & Login Methods (Important!)
🚨 Critical Rule
👉 Each login method creates a separate account
-
Email + Password
-
Continue with Google
-
Continue with Facebook
-
Continue with Apple
➡️ These are NOT linked automatically
➡️ Even if the email is the same
⚠️ What This Means
If you:
-
Sign up with Google
-
Then later log in with Email/Password
👉 You now have two different accounts
🚨 Important Limitations
-
Accounts cannot be merged
-
Progress cannot be transferred
-
Subscriptions stay with the account they were purchased on
🔍 Common Problem
❌ “My progress / subscription is gone”
👉 This almost always means:
You logged into a different account
✅ Fix
Try logging in using the method you originally used:
-
Try Email + Password
-
Try Google
-
Try Facebook
-
Try Apple
👉 One of them will have your progress
🧠 How to Avoid This
-
Always use the same login method
-
Do not switch between Google / Apple / Email randomly
-
Save your login info
Related Articles
Multiple Accounts (How It Works)
? Multiple Accounts (How It Works) Important One account = one user No multiple profiles under a single account Why? Each account tracks: Progress Scores Subscription access ??? Family / Multiple Users Option 1 — Separate Accounts (Most Common) ...
Subscriptions (Monthly, Annual, Codes, and iOS Billing Explained)
? Subscriptions (Monthly, Annual, Codes, and iOS Billing Explained) ✅ What this covers Monthly vs Annual subscriptions Subscription codes from the store iOS (Apple) subscriptions How billing and renewal actually works Time: 2–5 minutes Difficulty: ...
Before You Buy (Read This First)
? Before You Buy (Read This First) ✅ What this covers How to avoid common setup problems Choosing the right subscription type What to check before upgrading Time: 2–3 minutes Difficulty: Easy ? Start Here (Most Important) ? Do NOT purchase yet ...
Create an Account (Free vs Premium Explained)
? Create an Account (Free vs Premium Explained) ✅ What this does Creates your Piano Marvel account Explains Free vs Premium access Gets you ready to start learning Time: 2–3 minutes Difficulty: Easy ? Step 1 — Go to Sign Up Visit Piano Marvel Click ...
Refunds & Billing (Policies & How to Request)
? Refunds & Billing (Policies & How to Request) ✅ What this covers Refund eligibility Website vs iOS (Apple) billing differences How to request a refund Time: 2–5 minutes Difficulty: Easy ? Start Here (Important) ? Refunds depend on how you ...