I Lost My Progress / Subscription (Quick Fix)

I Lost My Progress / Subscription (Quick Fix)

⚠️ I Lost My Progress / Subscription (Quick Fix)

🚨 Read This First

👉 Your progress is almost never lost.

👉 You are almost certainly logged into the wrong account.

🔍 Why This Happens

Piano Marvel creates a separate account for each login method:

  • Email + Password
  • Continue with Google
  • Continue with Facebook
  • Continue with Apple

👉 Even if the email is the same
👉 These are different accounts

✅ Fix (Try This First)

Log out, then try logging back in using:

  • Email + Password
  • Google
  • Facebook
  • Apple

👉 One of these will have:

  • Your progress
  • Your subscription

💳 If Your Subscription Is Missing

👉 Same issue:

  • You upgraded a different account

Fix:

  • Log in using the method you used when you upgraded

⚠️ Important

  • Accounts cannot be merged
  • Progress cannot be transferred
  • Subscriptions stay on the account they were purchased on

🎯 Still Not Finding It?

Include:

  • Email(s) used
  • Login methods tried
  • What you expected vs what you see

👉 Contact support

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