💳 Refunds & Billing (Policies & How to Request)

✅ What this covers

• Refund eligibility
• Website vs iOS (Apple) billing differences
• How to request a refund

Time: 2–5 minutes
Difficulty: Easy

🚨 Start Here (Important)

👉 Refunds depend on how you purchased your subscription

• Website purchase or code → Refund handled by Piano Marvel
• iOS (Apple) purchase → Refund handled by Apple

These are separate systems

💻 Website Purchases (Monthly, Annual, or Codes)

✅ Refund Policy

• Refunds are guaranteed within 14 days of purchase
• Applies to:
  • Monthly subscriptions
  • Annual subscriptions
  • Subscription codes

⚠️ After 14 Days

• Refunds are not available
• Your subscription will remain active until the end of the billing period

📩 How to Request a Refund

• Contact Piano Marvel support
• Include:
  • Email used for the account (Or Account Code from the My Account page)
  • Purchase type (Monthly / Annual / Code)
  • Approximate purchase date
    
• Once your request is received and reviewed, refund may be processed if approved
  
• Refunds may take up to 5-10 business days to process

🍎 iOS (Apple) Purchases

⚠️ Important

Piano Marvel cannot issue refunds for Apple subscriptions

Why?

• Apple controls all billing for iOS purchases
• Piano Marvel does not have access to those transactions

📩 How to Request a Refund (Apple)

• Go to Apple’s refund request page
• Log in with your Apple ID
  
• Tap or click "I'd like to," then choose "Request a refund."
• Choose the reason why you want a refund, then choose Next.
• Choose the Piano Marvel subscription then choose Submit.

⚠️ Important Notes

• Apple decides whether to approve refunds (May take 24-48 hrs)
• Approval is not guaranteed
• Piano Marvel support cannot override Apple’s decision

🔄 Canceling vs Refunds (Important Distinction)

Canceling a subscription:

• Stops future charges
• Does NOT refund past payments

Refund:

• Returns money (if eligible)
• Only available within policy limits

⚠️ Common Issues

❌ “I canceled, why wasn’t I refunded?”

• Canceling stops renewal—it does NOT issue refunds

❌ “I want a refund but I used iOS”

• Must go through Apple
• Piano Marvel cannot process it

❌ “I missed the 14-day window”

• Refunds are no longer available
• Subscription remains active until it expires

❌ “I don’t see my subscription”

• You may be logged into the wrong account
• Or using a different Apple ID

🎯 Best Practices

• Test your setup before purchasing
• Use the Free account first
• Choose your billing method carefully:
  • Website = more control
  • Apple = managed by Apple

🎯 If You’re Still Stuck

Include:

• How you purchased (Website / Code / Apple)
• Email used
• Purchase date

👉 Contact support with this info