Fix A Problem (Troubleshooting Hub)

Fix A Problem (Troubleshooting Hub)

🛠️ Fix a Problem

🚨 Start Here

👉 What’s going wrong?

🎹 Keyboard Not Working

  • Notes not registering
  • Keyboard not detected

👉 Go to:

🔊 No Sound

  • You play, but hear nothing
  • Sound coming from wrong device
  • No countdown, accompaniment, or metronome

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⏱️ Timing Feels Off

  • Notes feel delayed
  • Scoring seems incorrect

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🌐 App Not Loading or Not Working

  • Won’t open
  • Stuck loading
  • Buttons not working

👉 Go to:

⚠️ I Lost My Progress or Subscription

  • Progress missing
  • Subscription not showing

👉 Go to:

💳 Billing or Subscription Questions

  • Upgrading
  • Subscription types
  • Refunds

👉 Go to:

👤 Account or Login Issues

  • Multiple accounts
  • Login confusion

👉 Go to:

🎤 Microphone Assessment Issues (iOS Only)

  • Using microphone instead of keyboard
  • Detection is inaccurate

👉 Go to:

📱 Using Android?

👉 Go to:

🎯 Not Sure What’s Wrong?

👉 Start here:

📧 Need Further Assistance?

👉 Contact support directly:

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