🛠️ Fix a Problem

🚨 Start Here

👉 What’s going wrong?

🎹 Keyboard Not Working

• Notes not registering
• Keyboard not detected

👉 Go to:

• Keyboard Not Detected (Web App Fix Guide)
• Keyboard Not Detected (iPhone & iPad Fix Guide)

🔊 No Sound

• You play, but hear nothing
• Sound coming from wrong device
  
• No countdown, accompaniment, or metronome

👉 Go to:

• No Sound (Web App Fix Guide)
• No Sound (iPhone & iPad Fix Guide)

⏱️ Timing Feels Off

• Notes feel delayed
• Scoring seems incorrect

👉 Go to:

• Timing / Latency Issues (Web App Fix Guide)
• Timing / Latency Issues (iPhone & iPad Fix Guide)

🌐 App Not Loading or Not Working

• Won’t open
• Stuck loading
• Buttons not working

👉 Go to:

• App Not Loading (Web App Fix Guide)
• App Not Loading (iPhone & iPad Fix Guide)

⚠️ I Lost My Progress or Subscription

• Progress missing
• Subscription not showing

👉 Go to:

• I Lost My Progress (Quick Fix)

💳 Billing or Subscription Questions

• Upgrading
• Subscription types
• Refunds

👉 Go to:

• Subscriptions (Monthly, Annual, Codes, and iOS Billing Explained)
• Refunds & Billing (Policies & How to Request)

👤 Account or Login Issues

• Multiple accounts
• Login confusion

👉 Go to:

• Create an Account (Free vs Premium Explained)
  
• Accounts & Login Methods (Important!)
  
• Multiple Accounts (How It Works)
  

🎤 Microphone Assessment Issues (iOS Only)

• Using microphone instead of keyboard
• Detection is inaccurate

👉 Go to:

• Microphone Assessment (iPhone & iPad Guide)

📱 Using Android?

👉 Go to:

• Android App (Beta) — Known Issues & Recommended Setup

🎯 Not Sure What’s Wrong?

👉 Start here:

• Getting Started with Piano Marvel (5–10 Minute Setup)
  
• Connecting Your Keyboard (MIDI Guide)